shipping & delivery.
We offer FREE shipping and FREE returns/exchanges to more than 100 destinations, including :
(i) AMERICAS: United States, Canada, Mexico.
(ii) EUROPE: United Kingdom, European Union (all EU member states, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden), Switzerland, Norway.
(iii) MIDDLE EAST: Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman.
(iv) ASIA PACIFIC: Australia, New Zealand, Hong Kong, Macau, Singapore, Taiwan, Japan, South Korea, Mainland China.
Our warehouses in the UK and EU are open on Monday to Friday. UK and International orders are shipped by our UK warehouse, where orders placed before 1pm UK time being picked, packed and dispatched in the same day. EU orders are increasingly shipped from our EU warehouse, where orders placed before 8am CET are picked, packed and dispatched in the same day. Orders placed post cut off time are processed and dispatched the following business day. When your order leaves our warehouse we will send you an email together with your tracking number. Delivery times will vary, depending on your location and weather you have selected standard or express shipping at checkout.
IMPORT DUTIES AND TAXES.
Duties and taxes are pre-paid by us in all 100+ destinations listed above (UK, Europe, North America, Middle East, Asia Pacific). This means that the price you see on our website is the final price, inclusive of free shipping, free returns/exchanges and all import taxes/duties included.
For all other countries not listed above duties and taxes are fully calculated and can be paid at checkout. Unlike other companies, we have a solution that allow us to refund duties and taxes in the event of a return (but only if pre-paid at checkout).
CARRIERS.
Quality and speed of delivery is of paramount importance to us, so we only use premium carriers. Specifically, we partner with DPD premium service on UK deliveries, and DHL on all international deliveries. You will receive your tracking number with the email confirming your order.
TRANSIT TIMES.
Our warehouse is open on Monday to Fridays. Orders are typically processed and dispatched within 24 hours, although we aim at processing in the same day all orders received by 1pm GMT (UK warehouse) and 8am CET (EU warehouse). When your order leaves our warehouse we will send you an email together with your tracking number and shipping details.
Delivery times will vary, depending on your location and weather you have selected standard or express shipping at checkout. From the moment you receive the shipping confirmation, typical delivery times are as follows:
- UK: next business day.
- US/Canada/Mexico: Express: 2-4 business days. Standard: 4-7 business days.
- European Union: Express: 2-3 business days. Standard: 4-8 business days.
- Australia/New Zealand: Express: 3-7 business days. Standard: 5-10 business days.
- Middle East: Express: 3-5 business days. Standard: 5-8 business days.
- Hong Kong, Taiwan, Singapore, Japan, Korea: 3-7 business days. Standard: 5-10 business days.
The estimate transit times are detailed during the check out process based on your specific country and location. At times the customs authorities may conduct additional checks which may cause a slight delay on the typical delivery times listed above.
PENALTIES.
We apply a 10% admin fee on deliveries returned to us because an incorrect address was provided at checkout, or the delivery was rejected by the recipient.